Coronavirus Update
COVID-19 and Our Commitment to You
During these unsettling times, our hearts go out to all who have been affected by COVID-19. Rest assured, FCB Bank is working diligently behind the scenes and remains committed to the health and well-being of our customers and employees. Financial institutions are considered essential services and so FCB Bank locations are open with drive-up service only. Please check this page before visiting an office.
Timely Enhancements Effective March 23, 2020 through April 30, 2020
- ATM transaction fees charged by FCB Bank for use other than our own or those available at Sheetz will be waived for our customers.
- All early withdrawal fees on CDs open greater than 7 days will be waived.
- A single overdraft fee will be waived.
- Financial hardships impacting retail loan customers including Residential Mortgage Loans / Consumer Installment Loans / Home Equity Loans / Personal Lines of Credit, etc. may be eligible for deferment and is subject to FCB Bank approval.
Business Customer Assistance
Solutions that may be available to our impacted customers include:
- A potential for fee relief on deposit and lending solutions.
- A potential for payment relief by making changes to your current loan payment amount or loan length.
- A monthly maintenance fee waiver for Remote Check Deposit services through April 30, 2020.
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Our relationship managers are equipped to support our customers’ unique circumstances.
If you are experiencing financial hardship due to COVID-19, please call us at 1-844-413-5463 before your situation escalates.
Online Banking
As always, you may access your accounts 24/7 using our online banking and mobile apps for individuals and businesses to...
- Check balances
- Send payments
- Make mobile check deposits
- And more
You can enroll on your computer or mobile device. If you need assistance, please call 1.844.413.5463. As an alternative, you may utilize Telephone Banking.
Drive-up Services
For your safety, we are currently limiting access to our offices by providing drive-up services only. To request an in-person visit at a community banking office near you, please call the Contact Center at 1.844.413.5463. Please note: appointments will not be scheduled for the Aspen Ridge Office. Also, the 2 North on the Square Office will not be available for appointments on 3/28. However, an alternative office will be suggested.
The following locations will provide drive-up service only and the lobbies will be closed until further notice:
Please note: Transactions may take longer than normal at all drive-up locations. For 4 or more transactions, please call the Contact Center at 1.844.413.5463, to schedule an appointment. We are in this together and appreciate your patience during this trying time.
|
Location |
Drive-up Hours |
|---|---|
|
2 North on the Square |
No Drive-up Service |
|
Aspen Ridge |
No Drive-up Service |
|
Crestwood |
M-F 9:00 - 5:00 |
|
East Frederick |
M - F 9:00 - 5:00 |
|
Walkersville |
M - F 9:00 - 5:00 |
Wealth Management, Loans and Mortgage Questions
Although we are closing community banking office lobbies and our Trust & Investment Services lobby to practice effective social distancing, our team of professionals is still available to provide solutions, tailored to each individual customer. Should you have any questions or concerns, please reach out via email or phone so we can work with you during this time of uncertainty. Below are links to contact information:
Treasury Managment Team
Call 1-866-584-8949 (ext. 2)
Commercial Lending Team
Call 1.844.413.5463
As a community bank with a history that spans more than 160 years, we have endured trying times with our customers that have included wars, pandemics, bear markets, and recessions. Together, we will get through this crisis, and we will continue to make important decisions to positively support your financial needs and livelihood.
Support Local Businesses - We care about the small businesses in our local communities and encourage you to shop local when you can.
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