Coronavirus Update
COVID-19 and Our Commitment to You
FCB Bank is committed to the health and well-being of our customers and employees.
Please check the current hours and status of your preferred location before visiting.
Lobby Procedures and Precautions
When you visit an office for an appointment or through the drive-up, you can be assured we are taking the necessary steps to create a safe environment.
To keep our lobbies clean and safe we:
- Have installed UVC germicidal air purification systems.
- Sanitize and clean in accordance with current recommended guidelines. This includes wiping down common surfaces and items with disinfectant made for coronavirus.
- Provide hand sanitizer to use during your visit.
- Have installed protective barriers at our teller windows and in the offices so you feel comfortable making your transactions.
- Are washing our hands frequently.
- Masks may be worn while visiting our locations.
Lobby Hours & Drive-up Services
Please check the chart below for hours and information about your preferred location. To request an appointment, call the Contact Center at 1-844-413-5463.
Please note: Transactions may take longer than normal at drive-up locations. For 4 or more transactions please make an appointment. We appreciate your patience.
|
Location |
Lobby Hours | Drive-up Hours |
|---|---|---|
|
2 North on the Square |
M-F 9:00 - 5:00 |
No Drive-up Service |
|
Aspen Ridge |
M-F 9:00 - 5:00 |
No Drive-up Service |
|
Crestwood |
M-Th 9:00 - 4:00 |
M-F 9:00 - 5:00 |
|
East Frederick |
M-Th 9:00 - 4:00 |
M-F 9:00 - 5:00 |
|
Walkersville |
M-Th 9:00 - 4:00 |
M-F 9:00 - 5:00 |
Other office locations in the Maryland and Pennsylvania areas:
NWSB Bank locations | ACNB Bank locations
FCB Bank Mastercard® debit card customers can also make surcharge-free ATM withdrawals at over 500 Sheetz® locations.
Wealth Management and Loan Questions
Our team of professionals is available to provide solutions, tailored to each individual customer. Should you have any questions or concerns, please reach out via email or phone so we can work with you during this time of uncertainty. Below are links to contact information:
Treasury Management Team
Call 1-866-584-8949 (ext. 2)
Commercial Lending Team
Call 1.844.413.5463
Online Banking
As always, you may access your accounts 24/7 using our online banking and mobile apps for individuals and businesses to...
- Check balances
- Send payments
- Make mobile check deposits
- And more
You can enroll on your computer or mobile device. If you need assistance, please call 1.844.413.5463. As an alternative, you may utilize Telephone Banking.
How FCB Bank is Committed to You
Effective Until Further Notice
- Limits on Mobile Banking deposit transactions have been raised temporarily so that customers have the ability to deposit checks in both higher dollar amounts and number.
- For personal loan customers experiencing financial hardship, processes are in place to assist in loan payment deferrals or other accommodations.
- Additional staff have been allocated to assist customers over the telephone and to handle new customer enrollments in Online Banking, Mobile Banking, and Bill Pay.
Business Customer Assistance
For business loan customers, processes are in place to assist in loan payment deferrals or other accommodations:
- Limits on Mobile Banking deposit transactions have been raised temporarily so that customers have the ability to deposit checks in both higher dollar amounts and number.
- For business customers impacted by COVID-19, there is potential fee relief for the Bank’s deposit and lending solutions.
____________
Our relationship managers are equipped to support our customers’ unique circumstances.
If you are experiencing financial hardship due to COVID-19, please call us at 1-844-413-5463 before your situation escalates.
As a community bank with a history that spans more than 165 years, we have endured trying times with our customers that have included wars, pandemics, bear markets, and recessions. Together, we will get through this crisis, and we will continue to make important decisions to positively support your financial needs and livelihood.
Support Local Businesses - We care about the small businesses in our local communities and encourage you to shop local when you can.