Online Privacy Statement

Frederick County Bank (FCB) understands how important personal privacy is to our clients and website visitors and provides this statement to explain how information is collected, protected, and used.   It will tell you the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

If you are a client of ours, you may receive and be covered by our Consumer Privacy Notice.  If you provided FCB information when you applied for or obtained a product or service from us to be used primarily for personal, family or household purposes it is governed by our Consumer Privacy Notice. Please refer to the Consumer Privacy Notice below for additional information if you are a client of ours.

Collecting Information

When you visit our website we may collect information about you when you browse or use our online services. We may collect technical information about your browser and the pages that you visit. For example, we may collect your computer system information such as your Internet Protocol (IP) address, domain name, system configuration, and settings. We may also collect any information you volunteer to us, such as feedback from surveys or contact information.

We may use cookies or other technology to track your online activity. Cookies are pieces of information stored directly on the computer you are using. The cookies allow websites that you visit to track your browsing activities conducted with your computer. Cookies allow us to personalize your visit to our website.

The cookies used by us are NOT data miners or keystroke loggers and do not contain viruses. If you do not have an account with us and do not wish us to maintain information regarding your visit, please delete your cookies. To do this, you will need to follow your browser's instructions for disabling or deleting cookies. Your decision not to accept cookies could limit access to some of the services and offers that are available on our website.

Sharing Information

We may share information that we collect online with trusted third parties. Third party service providers with whom we share identifiable information are contractually obligated to keep the information confidential and to use the information only to provide the services we have asked them to perform.

For additional information on how FCB shares information we collect from consumers who have applied for or obtained a consumer product or service from us, please refer to our Consumer Privacy Notice below.

Email

If you provide your email address to us, or if we obtain it from another source, we may use it to respond to any inquiries, to contact you about your account(s) or to let you know about products and services we are offering. Email transmitted across the Internet is normally not protected and may be intercepted and viewed by others.

Our policy is to generally not include any non-public personal information in our responses unless we send this information using secure email. We advise our clients against sending any confidential or private information such as social security numbers and account numbers via unsecured email to us. Complying with this request will help prevent fraud and identity theft.
If we send you an email advertisement, instructions are included within the email on how to opt out of receiving future emails.

If you receive an email that claims to be from us and you are not sure, or if you think it is suspicious, do not click on any of the links in the email.  Forward those emails to support@fcbmd.com and we will investigate the email further in hopes that we may be able to identify and stop some of these scams from happening in the future!  We can all work together to help improve our security online.

Protecting Children’s Online Privacy

The Children’s Online Privacy Protection Act (COPPA) gives parents control over the information websites can collect from their kids.  FCB  will not knowingly collect or retain personal information from children under thirteen (13) who use our website without first obtaining consent from their parents or legal guardians.

For more information about the Children’s Online Privacy Protection Act (COPPA) please refer to the Federal Trade Commission’s website at http://www.ftc.gov/privacy/privacyinitiatives/childrens.html.

Links

We may place links to other websites on our website. FCB  has no control over any other website and is not responsible for the content on any site other than the one maintained by FCB.

We will warn you when you are leaving our website and you may elect to continue or return to our website.  Users assume all responsibility when they go to other sites via the links on our website.  We recommend you review the online privacy notice on all other sites.

Privacy Rights of Users in the European Economic Area (EEA)

Under the European Union (EU) General Data Protection Regulation 2016/679 (GDPR), effective as of May 25, 2018, EU data subjects are entitled to certain specific rights with respect to processing of their personal data.

Under the GDPR, in certain circumstances, you have the right to:

  • Request access to your personal information;
  • Request the correction of inaccurate or incomplete personal information;
  • Request that your personal information be erased;
  • Object to the processing of your personal information, including processing for direct marketing purposes;
  • Request that the processing of your personal information be restricted;
  • Request that you receive your personal information in order to transfer it to another data controller;
  • Withdraw at any time your consent to the use of your personal information;
  • Make a complaint to an EU Data Protection Authority where you believe that we have not complied with our obligations under this Privacy Policy or applicable European data protection law (including the GDPR); and
  • We will not transfer your personal information to third parties located outside of the EEA without taking steps to ensure adequate protection under the GDPR. 

If a third party is located in a country not recognized by the EU Commission as providing an adequate level of protection, we will use appropriate measures, such as entering into standard contractual clauses, approved by the EU Commission, to protect your personal information.

You may exercise any of the above rights by contacting us at support@fcbmd.com or writing to us at the address in the Contact Us section at the end of this document.

Security / Protecting Online Applications

FCB is committed to protecting the security of your personal information, including when it is transmitted online. Therefore, we utilize advanced Internet security technology to protect your personal financial information against unauthorized access. FCB will never request personal information by means of email or a pop-up window. User IDs and Passcodes are used to help safeguard access to your information through the website.  We strongly encourage you to assist us in safeguarding access to your information by not sharing your User ID and Passcode with anyone.

When you choose to apply for a loan or deposit product using an online application, you will be required to provide personal information that is necessary to process your request. To ensure that your information remains confidential, it is sent to FCB  in a "secure session" utilizing Secure Socket Layer (SSL) technology. SSL is a security protocol for transmitting information via the Internet. Internet Explorer, as well as other internet browsers such as Firefox, Chrome, and Safari support SSL. In addition, other websites SSL technology scrambles or "encrypts" information as it moves between your computer's browser and our computer systems.

Changes To This Notice

This notice describes FCB ’s current online privacy practices. We may change our online privacy practices in the future and we may revise this notice from time to time. This notice was last revised June 2018 and is effective as of that date.

Contact Us

If you have any questions about our online privacy statement, please contact us:

Frederick County Bank
ATTN: Privacy Officer
PO Box 1100
Frederick MD 21702
Phone: 301-620-1400
Email: support@fcbmd.com